January 23, 2011

That's more like it ...

They never say, "You spent X amount today," they always say, "You saved X amount ..."

I've railed against the terrible customer service at Kohl's several times. Last night, after stops at Sam's Club and Walmart, we stopped at Kohl's to pick up a couple of things. We were greeted when we walked in by an employee saying, "Hi. Welcome to Kohl's." Never had that happen before at Kohl's . 

I commented, "Wow, that's a new approach." Not to the employee, but to Lori. 

We picked up a couple things and checked out. 

The same employee said, "Do you get the email coupons?" 

Lori said, "Yes, but I haven't checked email in a few days." 

"Well, there's a 15% coupon out right now, so I'm going to give that to you." 

Now, that's more like it. 

First experience at Qdoba a few years back wasn't the best. We took our softball team to the Qdoba in Big Rapids. The food was dry, the service lousy, and the experience just plain bad. I may have eaten at the Mt. Pleasant store once, but it wasn't a memorable experience, I guess.

Last night, we went to the Traverse City store and the service was top notch, the food good, and the experience overall was solid.

Great job, Qdoba.

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