Reservations

A speaker who is coming in to work with some of our teachers asked me to book him a hotel room. You would think that would be an easy task. Well, I spread it over two days — and wished I would have just done it right away the first time.

I googled the number for Maxfield's Inn and wrote it down. Then, I had to leave my office for a few minutes, and when I came back, I had a couple of phone calls to return. So, I didn't finish the task that I started ...

Yesterday, I quickly looked up the number again. I wrote it down and called.

"Edmore Inn?" the answer was more a question.

"Hi, I would like to book a room for someone other than myself. Can I speak to someone in reservations?"

Strange noises and a couple words, then a new voice.

"Reservations."

I went through the process of explaining what my plan was.

Little information flowing back. Getting concerned.

"How you gonna pay? Credit or cash."

"I would like to get the information from you and send a check."

"We don't do checks."

"Come on, we're a school district. We're good for it."

"We been burned too many times by checks. Cash or credit. Only."

"Seriously?" I replied, more an exclamation than question.

"Yep."

"I guess I'll book a room someplace else."

"Okay."

End of story. Terrible customer service.

Bottom line — make sure you call the right place. Not the wrong one.

To put a guest speaker up in the original place I (accidentally) called would have been a HUGE MISTAKE!

Happy Friday.