Fifth Third Bank

I have had a couple of different auto loans through 5/3 Bank. Originally, one of the loans was through Old Kent, but they merged or whatever, so it was transferred to 5/3. Anyway, the other day I went in to pay my installment loan and cash a check. The check was a reimbursement check from my employer; however, the teller said, "Oh, you only have an installment loan with us? We can only cash a check for you if you have an open account with us. You can go to any Checmical Bank in town (Mt. Pleasant) and they will cash it no problem."

I guess an installment loan is not really an account to Fifth Third Bank. I was taken aback by the refusal to cash the check. It was no big deal, really .... Ironically, I have an account already with Chemical Bank, but I happened to be paying the loan ... Also, to further pound on 5/3, I PAID the check on a Chemical Bank check, so she should have known that I had a Chemcial account already.

Dumb move, poor marketing, no purple cow there ... It was an unremarkable experience, but one I will remember.

Why don't they call themselves one-and-two/thirds, anyway. (Just kidding ... I'll quit now.)